ADMINISTRATIVE SUPPORT & OFFICE PROCEDURE ₦ 39,999

Weekday Oct 29 - 30

Weekend Oct 26 - 27

Who should pursue this course?

  • Managers

  • Administrative Managers

  • Administrative Assistant

  • Secretary

  • Customer Care

  • Coperate bodies

Course Objectives

  • Describe the implications of different aspects of Tracking Tasks

  • Feedback process and handling Employees for Feedback/Ideas

  • Handling and dealing with E-Mail

  • Identifying and handling confidential Information

  • Internal and External Audit Requirements

  • Creating and Identifying Procedures

  • Creating, Sharing and Executing Procedure Guide

  • Time Management

  • Stress Management

  • Planning Meetings

  • Learn the rudiment of Organizing Travel and handling Logistics

Course Outline

     MODULE ONE:                                                 ADMINISTRATIVE OFFICE PROCEDURE

  • Why Your Office Needs Administrative Procedures

  • Gathering the Right Tools

  • Identifying Procedures to Include

  • Top Five Procedures to Record

  • What to Include in Your Binder

 
  • What to Include in Your Binder

  • Organizing Your Binder

  • What Not to Include in the Procedure Guide

  • Share Office Procedure Guide

  • Successfully Executing the Guide

 

     MODULE TWO:                                                ADMINISTRATIVE OFFICE SUPPORT

  • Getting Organized, Part One

    • Dealing with E-Mail

    • Managing Electronic Files

    • Keeping Track of the Paper Trail

    • Making the Most of Voice Mail

  • Getting Organized, Part Two

    • Keeping Your Workspace Organized

    • Using a To-Do Book

    • The Extra Mile: Adding Project Management

    • Techniques to Your Toolbox

  • Managing Time

    • Managing Your Time

    • Keeping Others on Track

    • Maintaining Schedules

  • Getting It All Done On Time

    • Prioritizing

    • The Secret to Staying on Track

    • Goal Setting

  • Special Tasks

    • Planning Small Meetings

    • Planning Large Meetings

    • Organizing Travel

 

Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing

  • Asking Questions

  • Communicating with Power

Non-Verbal Communication Skills

  • Body Language

  • The Signals You Send to Others

  • It’s Not What You Say, It’s How You Say It

  • Empowering Yourself

    • Being Assertive

    • Resolving Conflict

    • Building Consensus

    • Making Decisions

  • The Team of Two

    • Working with Your Manager

    • Influencing Skills

    • What to Do in Sticky Situations

  • Section Ten: Taking Care of Yourself

    • Ergonomics

    • Stress Management

    • Dealing with a Heavy Workload