Senior Management Skills

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Overview

The modern day manager must be much more than a great strategist. Nowadays people management skills and soft skills are not a nice to have but an absolute necessity. In this one-week course, managers will gain the opportunity to develop important skills helping them to set objectives and targets, inspire teams to success through good leadership, and communicate effectively with colleagues and department heads. Other essential areas that participants will have the chance to discover are in the power of emotional intelligence as a leader, effective influencing and persuasion methodologies, and assertiveness – an often overlooked and misunderstood skill. All learners will be encouraged to consider their specific challenges and objectives before attending the course so during the programme they can find solutions that work for both themselves and their organisation.

Who should attend?

  • Board Members
  • Senior Directors
  • Senior Managers
  • Departmental Directors
  • Deputy Departmental Directors
  • Departmental Managers
  • Deputy Departmental Managers
  • Team Leaders
  • Project Managers
  • Operations Managers

Learning Objectives

  • To set objectives and targets to achieve the vision, mission and goals of an organisation
  • To apply the skills of leadership to enhance the management role
  • To motivate people and build successful teams
  • To communicate effectively verbally in all situations with all people
  • To increase confidence and abilities to influence people positively
  • To learn practical and relevant skills to behave assertively
  • Application of NLP™ and Emotional Intelligence to self-development

Course Content

Setting Objectives and Targets

  • Where are you now and where do you want to be, by when?
  • Plan and actions required to achieve these objectives
  • Improve organisational, team and individual performance with quantifiable targets
  • Monitoring, measuring and feeding-back results

Leadership

  • Vision, roles and responsibilities of an inspirational leader
  • Qualities, skills and commitment required
  • Adapting leadership styles to different situations
  • Overcoming the challenges of leadership

Motivation

  • Factors which motivate you and others
  • Achieving organisational goals with a motivated workforce
  • Increasing motivation to improve individual performance
  • Management skills required to motivate individuals and teams

Team Building

  • Characteristics of an effective team
  • Roles and responsibilities of individuals in the team
  • Building a strong team which delivers results
  • Delegating, appraising, evaluating, coaching and mentoring skills for teambuilding

Verbal Communication Skills

  • Structure simple messages using appropriate language and delivery
  • Listen attentively to ensure mutual understanding
  • Generate productive and open discussions to solve problems
  • Overcome the barriers to effective verbal communication

Influencing Skills

  • Analysis of factors which influence people
  • How to influence people without power and authority over them
  • Chairing and participating in meetings which produce results
  • Finding common ground and reaching agreement

Assertiveness

  • Characteristics and skills of assertiveness
  • Handling difficult people with confidence
  • Giving feedback and receiving criticism constructively
  • Responding appropriately to aggressive, assertive and passive people

Introduction to Neuro-Linguistic Programming

  • What is Neuro-Linguistic Programming™ (NLP™)?
  • How does NLP™ work?
  • NLP™ for self-management and self-development
  • Application of NLP™ to enhance performance of organisations, teams and individuals

Emotional Intelligence and Body Language

  • Key principles, qualities and skills of Emotional Intelligence
  • Application of EI to develop teams, individuals and respond to situations
  • Sending the right messages through your non-verbal communication
  • Interpreting the signals and gestures of body language of others