Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.  In this workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.



Entry requirements?

There are no formal entry requirements; however, candidates should have a basic knowledge in Health and Safety matters prior to taking the course

Training Fee: NGN 40,000

Course Outline

Introduction to conflict management

• Developing effective communication skills

• Understanding the different phases of conflict resolution

• Understanding the benefits of conflict

• Conflict resolution in practice

• Company welfare and social responsibilities


  • Creating an effective atmosphere

  • Creating Mutual Understanding

  • Focusing on Individual and Shared needs

  • Getting to the root cause

  • Generating Options

  • Building a Solution

  • Lessons learnt from conflict